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Method 1 of 4:
Reclaiming a Page if an Admin Account was Hacked
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1
Report the hacked account to Facebook.If you or another Page admin’s personal Facebook account was hacked, the hacker may have also taken over your business or organization’s official Page. If the owner of the hacked account no longer has access to their account, they’ll need to report the incident athttps://www.facebook.com/hackedto regain access.[1] X Research source Once Facebook confirms the hack, you can continue with this method.
- If you were shut out by a former colleague and nobody from the business or organization can get administrative access, see the Recovering a Page from a Rogue Administrator method.
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Go to https://www.facebook.com/help/contact/1280439701975125. If you’re not already signed in with the account that was hacked and needs to regain admin rights to the Page, you’ll need to do that first.
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Select the Page you want to reclaim.The Pages in the menu are those that your account had access to in the past.
- If the hacker assigned you another non-admin role for the Page (such as Moderator, Analyst, or Jobs Manager), the Page won’t be listed in this menu. This is because you’re still technically a member. The only way to move forward is to remove yourself from the current role.[2] X Research source To do this, click Settings on the Page, click Page Roles in the left panel, click Edit below your account, and then select Remove.
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Click Send. This sends a report to Facebook. An agent at Facebook will be able to verify that the account was hacked and then contact you via email with verification instructions. This can take anywhere from 1 day to a few weeks.
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Method 2 of 4:
Recovering a Page from a Rogue Administrator
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Sign in to Facebook.If you have access to an account that was once designated as an admin for the Facebook Page in question, use that account to sign in.
- Use this method if a rogue administrator has removed your administrative access and still has control over the Page.
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Navigate to https://www.facebook.com/help/contact/634636770043106. This is Facebook’s official page for reporting copyright infringements.
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Select Copyright. Additional options will appear below.
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Select Continue with your copyright report and click Send. More options will expand.
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Enter your contact information. To do this, click the circle next to “Provide your contact information,” and then select “Me or my organization.” Enter your name, job responsibility, mailing address, phone number, email address, name of the rights owner, and location.
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Click Provide the content you want to report. It’s below the contact information form.
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Check the box next to “Other.” This allows you to list an entire Page’s URL rather than specific content.
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Enter the full URL of the Page.This goes into the large box.
- For example, if you owned wikiHow’s Facebook Page, you’d enter www.facebook.com/wikiHow.
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Select Other and provide details on the incident.Let Facebook know that you are the one who should be the administrator of the Page but the current admin has removed your access. Be direct yet descriptive.
- For example, if an employee left the company and refuses to hand over admin rights to the Page, state that specifically in the box without going in to too many specifics.
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Provide proof of your copyright.To do this, clickProvide your copyrighted work,selectOther, and then enter any information (including URLs that prove you are entitled to the Page) necessary to assure Facebook that you are one who should have access.
- To attach files, such as a business license, tax records, or other proof, click Choose Files, select a file, and then click Open.
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Click Confirm declaration statement to read the statement. Make sure you fully understand the statement before you continue.
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Select Yes and click Submit. Once Facebook makes a decision (or decides they need to see more proof), they’ll contact you via email. Depending on how busy Facebook’s copyright office is, the process can take anywhere from 24 hours to a few weeks.
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Method 3 of 4:
Claiming an Unofficial Page
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License: Fair Use (screenshot)
n“}
1
Go to the Facebook Page you want to reclaim. Sometimes a Page will exist for your business or organization even if you didn’t create it. This usually happens when someone “checks in” at your location or an automatic Page is generated by Wikipedia.[3] X Research source If a Page exists for your business or organization that isn’t managed, start by typing the Page’s name into Facebook’s search bar and clicking the pertinent result.
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Click Is this your business?.This link appears below the Page’s cover image at the top of the window, directly to the right of the “Unofficial Page” notice.
- If you don’t see this option, the Page has already been claimed by someone who was able to prove their ownership of the business or organization.
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Select a claim option and click Continue.
- If you already have an official managed Page for your business or organization and want to merge this one into it, select “Merge xxx into a Verified Page you manage.”
- If you don’t already have a Page to merge with, select “Claim and verify xxx with a phone call or documents.”
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Merge the Page (optional).If you selected the option to merge the Page with the one you already manage, you can usually merge the two without providing much verification—as long as your current Page is verified and contains the same address, phone number, and other pertinent info.[4] X Research source Here’s how:
- Click the Select Page drop-down menu.
- Click the Page you want to merge with.
- Click Submit.
- If Facebook requires more information from you to verify the merge, they will contact you with further instructions.
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Claim and verify the Page (optional).If you merged Pages in the previous step, you won’t need to do this. If you chose the option to claim and verify the unmanaged Page, you can complete the verification over the phone or by sending official business documents to Facebook. Once you’ve provided the requested information, Facebook will review the information and assign you administrative rights (or contact you for more information) anywhere from 1 day to a few weeks.
- Verify by phone:
- Enter the phone number and extension (if required) for your business or organization. The phone number must be publicly listed and associated with the business or organization.
- Select a language for the call.
- Click Call Now when you’re ready to receive the verification phone call.
- Enter the 4-digit code to complete the verification process.
- Verify with documents:
- Click Verify this Page with documents instead at the bottom of the window.
- Scan or photograph one of the accepted document types so it’s ready to upload. This can be a utility/phone bill, business license, tax file, certificate of formation, or articles of incorporation. The address on the document must match that of your business or organization.
- Click Choose File.
- Select a document and click Open.
- Click Submit.
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- Verify by phone:
Method 4 of 4:
Preventing Loss of Admin Rights
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License: Fair Use (screenshot)
n“}
1
Create and distribute a non-competition contract. Doing so will afford you some legal grounds if your account is hijacked. All employees or users on your Facebook page should sign this document before they are given access to company accounts.
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{“smallUrl”:”https://www.wikihow.com/images/thumb/5/54/Reclaim-Admin-Rights-to-a-Facebook-Page-Step-26.jpg/v4-460px-Reclaim-Admin-Rights-to-a-Facebook-Page-Step-26.jpg”,”bigUrl”:”/images/thumb/5/54/Reclaim-Admin-Rights-to-a-Facebook-Page-Step-26.jpg/aid8161023-v4-728px-Reclaim-Admin-Rights-to-a-Facebook-Page-Step-26.jpg”,”smallWidth”:460,”smallHeight”:345,”bigWidth”:”728″,”bigHeight”:”546″,”licensing”:”
License: Fair Use (screenshot)
n“}
2
Restrict employees’ Page privileges.When creating your Facebook Page initially, make sure you don’t give any of your employees a title greater than Editor; this will ensure that they have the ability to perform Page maintenance and create posts without having the power to remove you as an admin.
- Your title should be the highest tier, which is “Admin.” No one else should have this title.
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{“smallUrl”:”https://www.wikihow.com/images/thumb/3/3f/Reclaim-Admin-Rights-to-a-Facebook-Page-Step-27.jpg/v4-460px-Reclaim-Admin-Rights-to-a-Facebook-Page-Step-27.jpg”,”bigUrl”:”/images/thumb/3/3f/Reclaim-Admin-Rights-to-a-Facebook-Page-Step-27.jpg/aid8161023-v4-728px-Reclaim-Admin-Rights-to-a-Facebook-Page-Step-27.jpg”,”smallWidth”:460,”smallHeight”:345,”bigWidth”:”728″,”bigHeight”:”546″,”licensing”:”
License: Fair Use (screenshot)
n“}
3
Monitor your Page’s content frequently. If your employees are posting information that goes against Facebook’s copyright or trademark agreements, your Page may have its privileges revoked by Facebook until the offending material is removed.
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{“smallUrl”:”https://www.wikihow.com/images/thumb/2/28/Reclaim-Admin-Rights-to-a-Facebook-Page-Step-28.jpg/v4-460px-Reclaim-Admin-Rights-to-a-Facebook-Page-Step-28.jpg”,”bigUrl”:”/images/thumb/2/28/Reclaim-Admin-Rights-to-a-Facebook-Page-Step-28.jpg/aid8161023-v4-728px-Reclaim-Admin-Rights-to-a-Facebook-Page-Step-28.jpg”,”smallWidth”:460,”smallHeight”:345,”bigWidth”:”728″,”bigHeight”:”546″,”licensing”:”
License: Fair Use (screenshot)
n“}
4
Communicate with your employees. Happy employees don’t take over administrator accounts or attempt to steal intellectual property; make sure you’re listening and responding to your employees’ feedback in order to cultivate a positive work environment.
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Community Q&A
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Unanswered Questions
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Can I block access to the Facebook administrator?
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- If a fellow administrator has removed you from a page, your first course of action should be to politely talk to them about it. Thanks!
- Due to the sensitive nature of account validation and disputes like these, Facebook may not give you access to your Page unless you can provide adequate proof. Thanks!
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- ↑ https://www.facebook.com/help/1020132651404616/?helpref=hc_fnav
- ↑ https://suncityadvising.com/how-to-fix-a-facebook-hack/
- ↑ https://www.facebook.com/help/168172433243582?helpref=uf_permalink
- ↑ https://www.youtube.com/watch?v=24rV31y0DKc&feature=emb_title
About This Article
If your account was hacked, report the hacking and resolve your account first. If a rogue admin removed you, you must provide proof of ownership to Facebook. If you find a Page for your business that isn’t managed by you, take ownership or merge the Page into your existing one.
Did this summary help you?In other languagesThanks to all authors for creating a page that has been read 169,340 times.
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